Returns & Exchanges
At Kowtow, we are committed to creating lasting garments with a transparent supply chain. If your purchase isn't quite right, we offer returns or exchanges on all full-priced items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original compostable packaging, ensuring all tags are attached and the garments are in unworn condition.
Ship Your Items
Affix the provided prepaid shipping label to your parcel and drop it off at your nearest authorized postal service location.
Receive Your Refund
Once our warehouse receives and inspects your return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing